COVID 19 - Appointments proceedure and information
Face to face from January 2021 as per government guidelines will be available but under strict conditions, updated from time to time as circumstances change.
NOTE Jacquelene cares about your well-being and is complying with all laws as required and as they change from time to time.
If you need to change a face to face booking to a phone or video session, any resulting overpayment in fee balance will be refunded to you where relevant. You can have your reading by phone or video call for the same appointment time if you prearrange this well in advance.
Where reasonable, 48 hours cancellation notice applies, allowing for changes due to any symptoms, potential exposure, or change in health orders.
You will be asked to sign a copy of the COVID Liabilty Waiver Form ( at the bottom of this page ) before your booking commences, your booking cannot proceed face to face without it. If you don't want to sign, please feel welcome to cancel asap or we can change your booking to phone or video.
Hand sanitizer is available at your appointment, as well as at points throughout the building.
Social Distancing
This is to be practised in appointments, if you require someone to come with you to your booking, you will need to advise of this in advance as a different office may be required for your appointment due to any relevant density settings in place at the time of your appointment as these may be adjusted at short notice from time to time by the government and health officials.
Vaccinations
In compliance with government enforced rules regarding vaccinations, all clients attending a face to face appointment must have had all relevant Covid 19 vaccinations, or have the relevant medical exemption in order to attend an in person appointment. This is in compliance with Victorian laws and mandates.
Check in
All face to face clients must check in using the Services Victoria App, and be able to show the green tick which either demonstrates full vaccination, or the relevant medical exemption. Additionally, clients will be required to show photo ID that corresponds with your Check in details. If this cannot be achieved, please either cancel, or change your appointment to a phone or video appointment.
Interstate and overseas travellers
If you have travelled interstate or internationally in the last 7 days, but have returned a negative Covid 19 test result within 72 hours before your appointment, you can proceed with your face to face booking.
Masks
You will be required to wear a mask to and during your face to face appointment.
If you cannot wear a mask due to medical reasons, please consider changing your appointment to video or phone appointment.
While Jacquelene wears a mask during all appointments and while in the building, Jacquelene is asthmatic, and therefore you are asked consider having a video or phone appointment as a first preference rather than face to face bookings at this time. If you must book a face to face appointment, you are asked to consider your health and safety, the health and safety of other clients, and Jacquelene's own health and safety when booking and be truthful about your situation, contacts, and symptoms.
URGENT TO NOTE ; WHEN AND WHY TO CHANGE YOUR BOOKING
Please immediately change your face to face booking to a phone or video appointment or reschedule your appointment if you have :
If any of these symptoms or circumstances apply to you now or over the last 21 days, or if you have a suppressed immune system please either take your booking as a phone or video session or reconvene your booking by text 0439488558 to when you are well and are given medical clearance.
NOTE Jacquelene cares about your well-being and is complying with all laws as required and as they change from time to time.
If you need to change a face to face booking to a phone or video session, any resulting overpayment in fee balance will be refunded to you where relevant. You can have your reading by phone or video call for the same appointment time if you prearrange this well in advance.
Where reasonable, 48 hours cancellation notice applies, allowing for changes due to any symptoms, potential exposure, or change in health orders.
You will be asked to sign a copy of the COVID Liabilty Waiver Form ( at the bottom of this page ) before your booking commences, your booking cannot proceed face to face without it. If you don't want to sign, please feel welcome to cancel asap or we can change your booking to phone or video.
Hand sanitizer is available at your appointment, as well as at points throughout the building.
Social Distancing
This is to be practised in appointments, if you require someone to come with you to your booking, you will need to advise of this in advance as a different office may be required for your appointment due to any relevant density settings in place at the time of your appointment as these may be adjusted at short notice from time to time by the government and health officials.
Vaccinations
In compliance with government enforced rules regarding vaccinations, all clients attending a face to face appointment must have had all relevant Covid 19 vaccinations, or have the relevant medical exemption in order to attend an in person appointment. This is in compliance with Victorian laws and mandates.
Check in
All face to face clients must check in using the Services Victoria App, and be able to show the green tick which either demonstrates full vaccination, or the relevant medical exemption. Additionally, clients will be required to show photo ID that corresponds with your Check in details. If this cannot be achieved, please either cancel, or change your appointment to a phone or video appointment.
Interstate and overseas travellers
If you have travelled interstate or internationally in the last 7 days, but have returned a negative Covid 19 test result within 72 hours before your appointment, you can proceed with your face to face booking.
Masks
You will be required to wear a mask to and during your face to face appointment.
If you cannot wear a mask due to medical reasons, please consider changing your appointment to video or phone appointment.
While Jacquelene wears a mask during all appointments and while in the building, Jacquelene is asthmatic, and therefore you are asked consider having a video or phone appointment as a first preference rather than face to face bookings at this time. If you must book a face to face appointment, you are asked to consider your health and safety, the health and safety of other clients, and Jacquelene's own health and safety when booking and be truthful about your situation, contacts, and symptoms.
URGENT TO NOTE ; WHEN AND WHY TO CHANGE YOUR BOOKING
Please immediately change your face to face booking to a phone or video appointment or reschedule your appointment if you have :
- Been in contact with anyone with COVID 19 or in contact with a contact of a person with COVID 19, in the last 21 days,
- Whether you have in the last 21 days had ANY covid symptoms or fever, dry cough, cold , hay fever, or flu like symptoms, or loss of smell or taste.
- You have been required by health orders to isolate, or you have tested positive to Covid 19.
If any of these symptoms or circumstances apply to you now or over the last 21 days, or if you have a suppressed immune system please either take your booking as a phone or video session or reconvene your booking by text 0439488558 to when you are well and are given medical clearance.
COVID-19 Liability Waiver
You will be required to sign before your face to face booking can commence.
- That I acknowledge the contagious nature of the Coronavirus/Covid -19 and that many public health authorities recommend practicing social distancing, mask wearing, Covid - 19 Vaccinations, and other health measures. I further acknowledge that Jacquelene Close Moore has put in place preventative measures to reduce the spread of the Coronavirus/COVID-19, and is acting within the requirements of the government policies as relevant at the time of my booking being made, and at the date of my appointment.
- I further acknowledge that Jacquelene Close Moore cannot guarantee that I will not become infected with the Coronavirus/Covid-19.
- I understand that the risk of becoming exposed to and/or infected by the Coronavirus/COVID-19 may result from the actions, omissions, or negligence of myself and others, including, but not limited to, Jacquelene Close Moore, staff, other clients, and their families.
- I voluntarily seek services provided by Jacquelene Close Moore, and acknowledge that I am increasing my risk to exposure to the Coronavirus/COVID-19 by attending an in person consultation. I agree to show my Photo ID, and my vaccine status upon check in, (green tick on the check in Victorian Government check in app) or I agree to show paper copy of my vaccination or exemption certificate as well as photographic proof of identity upon arrival to my booking. I accept that Jacquelene will not store any details of the documents I provide, but that Jacquelene will safely store a copy of this signed waiver.
- I acknowledge that I must comply with all set procedures to reduce the spread while attending my appointment.
- I attest that:
I have had all mandated Covid 19 vaccinations and boosters where relevant, or have obtained a recognised medical exemption, and I will provide proof of vaccination, and proof of identity to be sighted but not kept, upon arrival to my booking, before my booking can proceed.
I am not experiencing any symptom of illness such as cough, shortness of breath or difficulty breathing, fever, chills, repeated shaking with chills, muscle pain, headache, sore throat, or new loss of taste or smell and have not had any of these symptoms in the last 21 days.
If I have travelled interstate or internationally within the last 7 days, I have returned and can show negative covid 19 test results from a registered covid testing site within 72 hours prior to this appointment.
I have not travelled, to or from a declared “red zone” or “Covid hot spot,” or to a highly impacted area within Australia, or another country’s hot spot in the last 7 days.
I do not believe I have been exposed to someone with a suspected and/or confirmed case of the Coronavirus/COVID-19 in the last 21 days.
I have not been diagnosed with Coronavirus/Covid-19 in the last 21 days, or if having in the past been diagnosed with COVID-19 that I have been cleared as non contagious by state or local public health authorities more than 21 days ago.
I am following all government recommended guidelines as much as possible and limiting my exposure to the Coronavirus/COVID-19. - I have made a truthful declaration of my circumstances relating to all points on this waiver, and hereby release and agree to hold Jacquelene Close Moore harmless from, and waive on behalf of myself, my heirs, and any personal representatives any and all causes of action, claims, demands, damages, costs, expenses and compensation for damage or loss to myself and/or property that may be caused by any act, or failure to act of the Jacquelene Close Moore or staff, or that may otherwise arise in any way in connection with any services received from Jacquelene Close Moore. I understand that this release discharges Jacquelene Close Moore from any liability or claim that I, my heirs, or any personal representatives may have against her or staff with respect to any bodily injury, illness, death, medical treatment, or property damage that may arise from, or in connection to, any services received from Jacquelene Close Moore. This liability waiver and release extends to the Jacquelene Close Moore together with all partners, and employees.
